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Terms of Use

GENERAL TERMS

The Individual Company under the name “ZAFΕIRIS K. DIMITRIOS” with the distinctive title “ALUBESTDOORS” welcomes you to the website of zalu.gr, through which you can be informed and online order its ZALU products.

The present terms and conditions of operation and use of the website are fully compatible with applicable European and Greek law and the User who visits the website acknowledges that he has received full knowledge of them, accepts them explicitly and unreservedly and undertakes the obligation to observe them.

In compliance with Article 4 of the Presidential Decree. 131/2003, the Company informs you of the following:

Headquarters: 10th HIPPOKRATOUS, PERISTERI, PC 12133

Public finance service: B PERISTERIOU, VAT number: 034003145

Contact E-mail: [email protected]

E-SHOP SERVICE

Users may navigate freely on the Site, but the ability to place orders and purchase products (the “Service”) has the sole legal capacity, in accordance with Greek Law, Users. In the event of an order by a lawfully incompetent person, the Company reserves the right to obliges the person who exercises the trustee or supervision to pay all costs.

Products sold through the Site are intended solely for purchase by Users and not for resale. In the event of a breach of this condition, the User is obliged to indemnify the Company for any damage it may suffer from its unconventional conduct.

NEWSLETTER SERVICE

At various points of the site (footer, pop up windows etc) you are allowed to join zalu.gr by filling in your e-mail in the relevant fields and in this way you become a subscriber to the company newsletter. In case you want to remove your e-mail from the list of newsletter recipients, just click on the link you will find at the bottom of each newsletter.

COPYRIGHT& Intellectual Property Rights

The trademarks that are posted on the website are assets of the enterprise. The company reserves the right to initiate civil, administrative and criminal legal action against any offender in the relevant terms.

All of the texts, photographs, drawings, commercial and financial data, programs, clothing designs and other products, the layout of zalu.gr are the intellectual property of the company and are protected by the relevant provisions of Greek Law, European and Applied International Conventions on Intellectual Property. Based on the above, it is expressly prohibited to reproduce, distribute, transfer, process, store, reproduce, republish, modify, and reproduce, reproduce, republish, modify, and any related action expressly, in whole or in part, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual property rights of the enterprise, which reserves the right to claim any positive and consequential damages incurred to it in accordance with the provisions of the applicable law.

COMMUNICATION

If you would like to contact our customer service department, please fill out the special contact form or send us an e-mail to [email protected]

If you do not receive an immediate response to your request (within 24 hours outside the weekend) or if you feel that your subject needs immediate service then you can contact us by phone at +30 210 57 78 003
from 9: 00-16: 00 except weekend.

If you have a complaint about your order or any other reason related to our online store, please do not hesitate to contact us either by phone or by sending an e-mail to [email protected]

VARIOUS TERMS

The Company reserves the right to modify these terms at any time, which will be posted to the Site within a reasonable time. In any case, the terms that are posted on the date of the order will apply to the User.

The Company also reserves the right to discontinue at any time and unannounced part or all of the services provided on the Site.

Failure to exercise any of the Company’s rights under these terms and conditions shall in no circumstances imply surrender of such rights.

Right of Withdraw

You have the right to withdraw unjustifiably from your order within fourteen (14) calendar days from the date of receipt. In order to exercise the right of withdrawal, you must notify us of your decision to withdraw from this agreement with a clear statement before the expiration of the above deadline.

You must return the product to the best condition you received. The basic condition for the withdrawal is that the returned product has not been used, it is in perfect condition, just before its sale, in its original packaging (box, etc.) which should not be damaged, and with all contents of the original packaging.

To accept the return of the product, the original purchase receipt (retail receipt, invoice) must be presented by the person who originally purchased the product.

Consequences of Withdraw

If you withdraw from the sales contract, we will refund you all the money we received from you, except shipping costs. Additional shipping costs due to your choice (for example, cash on delivery) are not included in the money that will be refunded by us.

The refund will take place within thirteen (30) calendar days of the day we receive and check the product. We will perform the above refund with the same payment instrument as you used for the original transaction, unless you have expressly agreed with us for something else where in this case, any additional costs you incur.

You only pay for the shipping costs of the products you return and it is at your discretion and responsibility to choose how to return and deliver the products to the business. Alternatively, you have the opportunity to bring the products to our laboratory (Ippokratous 10, Peristeri) in order to omit the return expenses.

APPLICABLE LAW – JURISDICTION

This Convention applies to Greek law, and for any dispute that may arise, the Courts of Athens are competent. Alternatively, it is proposed to resolve the out-of-court settlement through the European Alternative Dispute Resolution Body by clicking here.